Privacy Policy

At Sarahlee's Healing Mountain Crystals ("we," "us," or "our"), we value your privacy deeply.  This Privacy Policy details the practices we use in regard to your personal information when you interact with our website, physical store, or any associated services.

Information Collected

We might collect several types of information, including:

• Contact Information: Your name, email address, phone number, and physical address.
• Purchase Information: History of products or services purchased.
• Appointment Information: Scheduled appointment dates, times, and service types when using our online booking system.
• Technical Information: IP Address, device type, operating system, browser information, and website usage data.
• Marketing Preferences: Subscription status to our email marketing list.

How We Use the Information

• Order Fulfillment: To process, ship, and communicate order status.
• Appointment Scheduling: Confirm and manage booked appointments.
• Customer Support: Assist with questions, requests, or concerns.
• Website Improvement: To analyze and improve user experience on our site.
• Marketing Communication (Optional): If you've opted in, to send promotions, discounts, and relevant information.
• Legal Compliance: As required by law and/or to protect Sarahlee's Healing Mountain Crystals, its customers, or the public.

Information Sharing

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties to fulfill orders, process payments (like Stripe), manage appointments, or provide customer support.
• Legal Obligations: If required by law, court order, or other legal process.
• Protecting Our Rights: If necessary to investigate fraud, protect our rights or the safety of our customers.
• Business Transition: If we go through a merger, acquisition, or asset sale.

Security Measures

We take appropriate technical and organizational measures to safeguard your personal information. However, please be aware no data transmission over the internet is guaranteed to be 100% secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access Your Information: To request a copy of the personal information we hold.
• Correct Your Information: Request we update or correct any inaccuracies.
• Delete Your Information: Request the erasure of your personal information, subject to certain limitations.
• Opt-Out of Marketing Communications: Unsubscribe from our email list at any time. You can use the 'unsubscribe' link found in any of our marketing emails or contact us for assistance.

Children's Privacy

Our website is not intended for individuals under the age of 13. We knowingly do not collect personal information from children under 13.

Changes to Our Policy

We reserve the right to modify this Privacy Policy at any time. Revisions will be posted on our website with an updated "Effective Date." Using our website after an update constitutes your agreement to the modified Privacy Policy.

Contact Us

If you have questions or concerns about our Privacy Policy, please get in touch with us here.